Communication Climate, Organizational Learning Readiness and Job Satisfaction in Information Technology Service Enterprises

Abstract

The purpose of this exploratory study was to identify probable deficiencies in the constructs of communication climate and organizational learning readiness, and to validate their essential relationship to learning motivation, job satisfaction, and worker commitment in technology service enterprises. A total of 225 usable surveys were collected from employees in six Small and Medium-sized Enterprises (SMEs). The results of the study revealed statistically significant differences in organizational learning readiness variables for department type, role, and education level of employees among the six enterprises studied. The study’s results also indicated statistically significant correlations existed among job satisfaction and variables of organizational learning readiness. As confirmed in this study, in high-tech industry, such as Information Technology service, knowledge sharing and organizational learning has become an essential focus and responsibility for many Human Resource management professionals.